Community Engagement Framework

The Community Engagement Framework 2023 outlines why engaging with clients and the community is important continuous improvement at YourCH, and the principles and processes that are key to meaningful engagement.

Engagement enables YourCH to build relationships with the community. Effective engagement helps to build and sustain cohesive relationships, and provides YourCH with the means to reach out to those who may not already be connected with us. The benefits of effective community engagement are experienced by all but vary slightly for community and YourCH.

The benefit to community means, community will:

• know that they are listened to and valued;
• have choice and flexibility in their care;
• see how services and systems developed respond to and reflect their needs
• understand how YourCH plans and makes decisions.

The benefit to YourCH means, YourCH will:

• know decisions made consider the rights, needs, preferences and values of the community;
• experience better outcomes and decisions relating to service and policy developments;
• build trust with community which will generate greater confidence in the health service.