News » Current information about staying safe and well during COVID-19 – May Update

Current information about staying safe and well during COVID-19 – May Update

We have a new COVID-19 webpage!

To make it easer to keep up with the changes happening around COIVD-19 and the vaccination rollout, we have created a new webpage for you to access up to date information.

Here you will find helpful links, such as the ‘vaccine eligibility checker’ or information on ‘how to download your immunisation record’, as well as the latest information on COVIDSafe settings in Victoria.

You can access the webpage by clicking on ‘Our Services’ and ‘COVID-19’.


We are pleased to offer COVID-19 vaccinations at our East Reservoir health centre.

Our East Reservoir health centre has been approved as COVID-19 vaccination hub. We are accepting bookings for vaccinations for eligible members of the community. If you are not sure whether you are eligible, you can check online here, or call us and our staff can help you.

At this time, we are not providing vaccinations for anyone under the age of 50, pending further government advice. Sign up to our e-newsletter, follow us on Facebook or keep an eye out on our website for future updates.

Read our latest blog post ‘What you need to know about your COVID-19 vaccination’.

Bookings can be made in person, by telephone or online by the link below.


Book Appointment




Visiting Your Community Health
As of May 2021, when visiting any of our health centres you will still need to:

  • wear a mask when attending an appointment – our health concierge staff will provide you with a mask if you do not have one
  • have your temperature checked and let us know if you have any COVID-19 symptoms
  • keep 1.5 metres between you and others at all times.We thank you for your continued help in keeping your community safe.

Latest guidance – as of Friday the 9th of April 2021.

At 11.59pm on Friday the 9th of April the Victorian State Government relaxed its COVIDSafe settings. These changes included increasing allowed number of visitors in your home and changes to mask wearing rules.


Mask Wearing Update

  • Face mask guidelines:
  • You must carry a face mask with you when you leave home.
  • Face masks must be worn unless an exception applies:
    • On public transport, in taxis and ride share vehicles, and in tour vehicles
    • by visitors to a hospital or care facility (while indoors)
    • if you are diagnosed with COVID-19, or you are a close contact of someone diagnosed with COVID-19, and are leaving your home or accommodation for a permitted reason, such as medical care or to get tested
    • while awaiting the results of a COVID-19 test when leaving your home or accommodation for a permitted reason, such as medical care (except as part of a surveillance or other asymptomatic testing program)
    • while experiencing any symptoms of COVID-19.
  • It is strongly recommended you wear a face mask when at a private gathering or when you cannot maintain
    1.5 metres distance from other people. For full details read the latest COVIDSafe Summer guidance.

The following restrictions also apply:

    • You can have up to 100 visitors to your home per day. This includes children over 12 months old.
    • Up to 200 people can meet outdoors in a public place. This includes children over 12 months old.


Other general guidance

At home testing:

If you can’t leave home to get tested for COVID-19 someone can come to you. This service is for:

  • People with an injury, chronic health issue, or frailty affecting mobility
    People with moderate to severe physical or psychosocial disability
    People with moderate to severe mental health or behavioural issues not otherwise classified
    as a psychosocial disability
    Carers for a person with moderate to severe disability
  • Individuals without symptoms who have been identified by DHHS as a close contact, have
    received direction from DHHS to get tested, and also meet any of the above criteria.

Call 1800 675 398 and select option 9. You can call seven days a week between 9am and 5pm.


Multi language resources:

What is COVID-19 testing like?

Our friends at Merri Health have interviewed community members about their experiences of COVID-19 testing. There are nine videos in different languages. Click on the three lines symbol (with 1/9 underneath) at the top of the video to find the video in your language.


Support available from Your Community Health:

We are continuing to offer a health and social services to the community. While there have been some changes since the pandemic, we are working very hard to support our community members and keep everyone informed on COVID-19 changes.

Stay mentally well

Follow our tips for staying mentally healthy during COVID-19.

Meet our new COVID-19 Communications Officer

Read about our newest staff member Tiyana, who will be responsible for keeping the community connected and informed during the COVID-19 vaccine rollout and ensuring our community is up to date on the latest news.

You can read more articles about what we are doing on our News page. We will regularly update this page as we have new information. Please call us if you have any questions.