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BOOK A DOCTOR

Medicare Urgent Care Clinic Northcote

Hours of operation:Hours of operation:

Open 7 days: 8am – 10pm

Address:Address:

42 Separation Street Northcote, VIC, 3070 (please enter through the main entrance)

Contact details:Contact details:

Call 8470 1108 or walk-in

Care for when it is urgent, but not an emergency

The Medicare Urgent Care Clinic Northcote supports people of all ages with urgent, but not life-threatening health concerns. Walk-ins welcome.

When you arrive, our doctors and nurses will look at your needs, determine how urgent your condition is, and make sure you receive the right care. If you need specialist treatment, we can arrange for you to be taken to a nearby emergency department.

We offer free, high-quality care for a wide range of minor but urgent injuries and illnesses. Pathology and imaging services are located close by if needed.

Everyone is welcome, with or without a Medicare card. Care is bulk billed, so there is no cost for your visit, but some services – such as pathology – may have fees.


Current Clinic status

 

A snapshot of the current wait time and clinic status is included to the right.

Please note: Our opening hours and wait times can change at short notice.

Call (8470 1108) if you wish to speak to a member of our team to confirm these wait times.

What to expect

  • When you arrive at our Medicare Urgent Care Clinic, after you have given your details to our reception staff, you will be invited to wait in the waiting room
  • Our doctors and nurses will decide who needs to be seen first, depending on who has the most urgent healthcare needs. This means you might have to wait a little while.
  • People with the most urgent healthcare needs, who need treatment within the next few hours, will be seen by a doctor first.
  • Medicare Urgent Care Clinics can be busy places. If your situation is not urgent, we might refer you to a GP or medical centre.
  • If you need medical help after 9pm, please contact us on 8470 1108 before your visit, to confirm if we are able to see you. If we have a large number of clients at closing time, or if we tell you that there is a long wait, you may be referred to another healthcare service.
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Clinic information

Opening days and hours:

Open 8am-10pm 7 days per week, including public holidays​.

Contact details:

Call (8470 1108) or walk-in appointments are also available.

Closing procedure:

If you need medical help after 9pm, please contact us on 8470 1108 before your visit, to confirm if we are able to see you.

If we have a large number of clients at closing time, or if we tell you that there is a long wait, you may be referred to another healthcare service.

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Clinic location

The Medicare Urgent Care Clinic Northcote is located at:
42 Separation Street Northcote VIC 3070
(please enter through the main entrance)

How to get there:
There are a small number of car parking spaces available at the Clinic on Balgonie Place. There is also plenty of parking available at Northcote Plaza across the street.

The Medicare Urgent Care Clinic Northcote is close to public transport. The 508 bus stops outside the building, and the Clinic is a short walk up Separation Street from Northcote Train Station and the 86 tram stop at Northcote Plaza.

The Clinic is fully wheelchair accessible to support clients with mobility needs.

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Frequently Asked Questions
What conditions can the Clinic treat?
  • Mild to moderate infections
  • Fever
  • Pain when urinating
  • Suspected minor fractures and sprains
  • Back and muscle pain
  • Minor cuts, burns, and insect or animal bites
  • Heartburn, vomiting, nausea
  • Headaches, migraines, and brief fainting or fitting
  • Constipation diarrhoea, abdominal pain
  • Allergies and rashes
  • Mild to moderate asthma attacks, coughs and other respiratory symptoms.

Please call Triple Zero (000) or visit your nearest emergency department if you, or someone you know, is experiencing an immediate life-threatening emergency.

When should I see my regular GP?

Your local GP should be your first point of contact for non-emergency, routine and preventative health care. Some GPs also offer same day appointments.

If your condition is not urgent, we will ask you to see your GP.

Care provided by your local GP includes:

  • diagnosis and treatment of a wide range of diseases and illnesses
  • general screening and health checks
  • vaccinations and prescriptions
  • mental health advice
  • family planning advice
  • referrals for tests, scans or specialist care
  • TAC and workplace injuries claims paperwork and certificates of capacity.

The Medicare Urgent Care Clinic will not see people for conditions including chronic disease management or preventative health procedures such as cervical screening tests.

You can use Healthdirect Service Finder to find a GP near you.

Am I eligible to visit the Medicare Urgent Care Clinic?

To use the Medicare Urgent Care Clinic, you should:

  • Be able to move around independently

  • Have an injury or illness that can be treated in a primary care setting

  • Need urgent care on the same day

  • Be unable to see your usual GP and would otherwise need to visit an Emergency Department.

The Medicare Urgent Care Clinic supports Victorians by providing quicker access to urgent care, helping to keep emergency departments available for people with life-threatening conditions.

If you have a TAC or workplace injury or condition, we can do your initial assessment, treatment and medical certificate if you need urgent care. Claims paperwork and certificates of capacity must be arranged with your GP. Medicare Urgent Care Clinics cannot provide ongoing certificates of capacity.

Please call Triple Zero (000) or visit your nearest emergency department if you, or someone you know, is experiencing an immediate life-threatening emergency.

Can I attend the Clinic if it is close to closing time?

If you require medical assistance after 9pm, please contact us on 8470 1108 before your visit, to confirm whether we are able to see you.

If we have a large number of clients at closing time, or if we tell you that there is a long wait, you may be referred to another healthcare service.

Where can I get care if the Clinic is closed, or my injury/condition cannot be treated?
Your doctor

If you do not need urgent care – such as updating an asthma plan or getting a repeat prescription for regular medication – please see your regular doctor.

After hours care

  • Home doctor visits: you may be able to book a doctor to visit you at home between 6pm and early morning through the services listed below. Not all home visit services cover all areas. Check with each service to see if your suburb or area is covered.
    • DoctorDoctor
    • 13SICK
  • Nurse on Call: If you want advice about a minor issue, you can contact Nurse on Call (1300 60 60 24) or talk to a pharmacist.
Maternal and Child Health
  • Child and Maternal Health Line: families can get 24/7 support by calling the Maternal and Child Health Line on 13 22 29. This service staffed by qualified Maternal and Child Health nurses who provide over-the-phone information, advice and referrals to all families with young children (from birth to school age).
  • Royal Children’s Hospital: if it is an emergency, please visit The Royal Children’s Hospital Emergency Department.
Chemist Care Now

You can now receive some treatments at your local participating chemist without needing to see a doctor to get a prescription first. This includes:

  • hormonal contraceptives
  • treatment for UTIs, shingles and impetigo
  • resupply of psoriasis treatment
  • certain travel and health vaccines.

Emergency Care

  • Victorian Virtual Emergency Department: for urgent care from home or anywhere, Virtual Emergency Care is a free 24/7 service that connects you to an emergency doctor or nurse from your computer or mobile. Pre-register with the Victorian Virtual Emergency Department at www.vved.au/self_registrations
  • Triple Zero: please call Triple Zero (000) or visit your nearest emergency department if you or someone you know is experiencing an immediate life-threatening emergency. The following symptoms indicate a life-threatening conditions that needs emergency care:
    • chest pain or tightness
    • breathing difficulties
      • shortness of breath
      • wheezing
      • bluish lips/face
      • coughing up blood
    • uncontrollable bleeding
    • severe burns
    • poisoning
    • numbness or paralysis
    • unconsciousness or unresponsiveness
    • seizures
    • ongoing fever, especially in infants.
How much does the Medicare Urgent Care Clinic cost?

The Medicare Urgent Care Clinic offers free, bulk-billed care whether you have a Medicare Card or not.

Do I need a Medicare card?

Services are available to people with or without a Medicare card.

If you have a Medicare card, please bring it with you to your appointment.

I need an interpreter?

Interpreter services are available at the Medicare Urgent Care Clinic.

Can I get my script renewed?

No we cannot provide prescriptions. Please book in with your regular GP to arrange a new script.

When to call Triple Zero (000)
  • Chest pain or tightness
  • breathing difficulties
    • shortness of breath
    • wheezing
    • bluish lips/face
    • coughing up blood
  • uncontrollable bleeding
  • severe burns
  • poisoning
  • numbness or paralysis
  • unconsciousness or unresponsiveness
  • seizures
  • ongoing fever, especially in infants
  • A life threatening injury.
View all Medicare Urgent Care Clinic locations

Visit the Better Health Channel website to view all Medicare Urgent Care Clinic locations.

More information
Deciding where to go for care
Medicare Urgent Care Clinics: what are they
How we prioritise your care
Where we might refer you
What is My Health Record?

Providing feedback

We welcome your feedback, as it helps us improve and offer the best urgent care to our clients and community. You can provide feedback by:

  • Talking to a staff member.

  • Completing our online Feedback Form.

  • Downloading, printing and completing the Feedback Form and send it by post or drop it off at the Medicare Urgent Care Clinic.

  • Call or write to the Executive Director of Capability and Impact on (03) 8470 1111, feedback@yourch.org.au or Your Community Health, 125 Blake Street, East Reservoir, VIC 3073.

You can always provide feedback anonymously. To find out more, click here.

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The Medicare Urgent Care Clinic is an initiative funded by the Australian Government.

For more information about the Medicare Urgent Care Clinic Program, please visit www.health.gov.au/find-a-medicare-ucc.

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