Our fees
Many of our services are free or low cost. Our fees have been set so that people on different incomes can get the quality healthcare they need.
You will not be denied services if you are not able to pay. You have the right to ask for your fee level to be changed because of your circumstances. If you have any concerns about fees, please speak to our reception staff.
The fees below are a guide only. We will inform you of your fees by phone or in writing when you are referred to or first receive a service.
Programs of Support
A program of support runs for up to six (6) months. Participants will be charged for the entirety of an agreed program of support (up to 6 months). The providers cancellation policy does not apply to a program of support.
Participants must provide two (2) weeks’ notice before exiting a program of support. If a participant stops attending a program of support without providing notice, the provider will claim for four (4) consecutive weeks after that time.
At the end of an agreed program of support, participants must agree to another program of support.
Non-attendance fee
We ask that you advise us within 24 hours if you need to reschedule an appointment. This means we can offer other client an appointment time.
Full appointment fees will apply if 24 hours’ notice is not provided.
