Privacy and confidentiality
Your Community Health protects your privacy and confidentiality, and complies with privacy legislation.
If you use our services, we collect your information so that we can give you quality healthcare.
The types of information we collect includes:
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- Your name, address, telephone number, email, date of birth, gender identity and preferred language
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- Your health information, such as information provided by a referring doctor
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- Information about your past and present care and treatment
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- Your next of kin or preferred contact person
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- Your Medicare number, Health Care Card number and pension number (if applicable).
We may also collect personal information for responding to enquiries, requests for access to information and resolving any complaints.
Please tell us if there is information about you that you do not want collected or shared with our clinicians. This may change the care options available to you and we will work with you to decide how we can deliver appropriate care.
Our client information and privacy policy can be reviewed online. For an overview of the Victorian Department of Health Rights and Privacy Principles that we follow, click here.
Accessing your health information
For more information about accessing your health information or privacy legislation, please ask your clinician or contact the Quality, Safety and Risk Manager on (03) 8470 1111 or healthrecords@yourch.org.au.
You may also complete the form below, download a copy here, or pick one up from our health centres.
Please note: it can take up to 45 days to receive your health information.