Quality and Accreditation
Your Community Health is committed to the principles and concepts of Continuous Quality Improvement (CQI). These principles are embodied in all areas of our organisation and ensure high-quality service delivery for our communities.
Quality Account and Annual Reports
We assess the quality of the care we deliver through various methods, including clinical audits, incidents and feedback, patient satisfaction surveys, accreditations and performance measures.
Each year, we publish an Annual Report about our services and efforts to ensure that we are meeting the highest standards of healthcare.
Policies and procedures
Our high quality services are supported by a range of policies, procedures and standards that staff and volunteers must adhere to. We can discuss any specific policies with you on request.
Whistleblower policy: If you suspect an employee of misconduct, we offer a safe, secure and confidential way to report the matter. Read our whistleblower policy to find out more.
Accreditation
Accreditation is an important way that we can demonstrate that our services are meeting the highest standards. Accreditations ensure quality of care, patient safety, demonstrated accountability, gaining and keeping clients, and meeting regulatory requirements. At Your Community Health, Accreditation follows a cycle of self-assessment, external review by an approved external accreditation body, and monitoring and continuous improvement.
