Our Doctors

We give priority to appointments and people needing urgent medical attention. We suggest you contact us before arriving to ensure you get an appointment time that suits you. We do not take medical emergencies. In the event of an emergency, please call an ambulance on 000.

We understand that sometimes you may not be able to attend your appointment. Please let us know as early as possible to avoid non-attendance fees. Failure to attend an appointment will incur a $20 fee.

Please ring and cancel two hours prior to your appointment to avoid this fee.

Please let us know if any of your personal details like your email, phone number, address etc. have changed. Your medical record is confidential. There are policies and procedures in place to maintain the security of your health information. This information is only available to authorised members of staff.

You can get access to your health record by completing our online Access to Health records form.

Getting the results of investigations or tests that your Doctor has asked for usually means you will need a review appointment. It is best to arrange the appointment at least two to three days after your test unless we tell you otherwise.

For all urgent results, you will be contacted by the Practice Nurse or Doctor and must book yourself in for an appointment with the Doctor for further discussion. For abnormal results, you will be notified via HotDoc.

It is your responsibility to book a follow-up appointment to get your results.

It is important that you are reviewed by a doctor prior to getting a script to reassess your progress and confirm if you can continue on that medication and dose. Therefore, if you are on your last repeat, please make an appointment so you do not run out of it. Scripts will not be written without a review appointment, except in exceptional circumstances.

Medicare does not allow referrals to be backdated, so check with your specialist if your referral is still valid before your appointment. If it is outdated and you want to obtain the higher rebate for your specialist visit, please make an appointment with your doctor before seeing the specialists.

If you want to speak with your doctor, you may leave a message with our reception staff and they will give the message to the doctor. The doctor will return your call when possible. If the call is regarding a medical condition or a question about scripts or medication, it may be best to make an appointment to see a doctor.

No health information that can identify you will be sent externally by general email. Email may be used in the following circumstances:

• Where you and/or a service requests AND;
• You have been informed of the risks of sending information by email (i.e. email is not a secure means of sending information and may be intercepted or altered by another person) AND;
• With this knowledge, you have consented to sending your information via email.

Any emails from us sending health information must contain the following disclaimer:

Disclaimer:

This email, including any attachments, is only for the intended addressee. It is subject to copyright, confidential, and may be the subject of legal or other privilege, none of which is waived or lost by reason of this transmission. If the receiver is not the intended addressee, please accept our apologies, notify us by return email, delete all copies of this email, including any attachments, and perform no other act on the email. Unfortunately, we cannot warrant that the email has not been altered or corrupted during transmission. Generally information which passes over the internet is not secure. The confidentiality or security of any personal information using email cannot be guaranteed. Any personal information in this email must be handled in accordance with the Health Records Act 2001 (Vic) and the Privacy Act 1988 (Cth).

We wants to be make sure you are healthy and prevent any health concerns. So we have a system for registering patients for recall or review appointments. We also participate in National and State reminder systems that ensure you get the ongoing healthcare monitoring you need. Please advise staff if you do not want to participate in these programs.

We respect your privacy. Your medical record is a confidential document and this information is only available to authorised staff members. A copy of our Privacy Policy can be found here.

Further information about privacy legislation can be found online here or by phoning 1300 363 992.

If you do not have Medicare, you cannot be bulk billed or receive a rebate. You will need to pay the full fee for your appointment.

You will need to pay for your appointment and get reimbursement from your insurance provider directly if you are entitled to it.

• If you do not yet have your claim number, then you will need to pay for your appointments until you have one and seek reimbursement from the insurer directly.
• If you do have an active claim number and you have provided it to us prior to your appointment, then we will continue to invoice the relevant insurance provider covering your claim, and there will be no cost to you.

For in-person appointments, you will return to the reception desk immediately after your consult and pay the full fee amount.

• If you pay via EFTPOS, the Medicare rebate will be paid directly into the bank account you have linked to your Medicare card within 24 hours.
• If you pay in cash, you will pay the full amount at the clinic. You will then need to claim your rebate directly from Medicare yourself.

If your appointment is via telehealth, we will send you a link via HotDoc so that you can pay the full fee online. Once we receive this, we will process the rebate and it will be deposited back into your account.

• Care plans will continue to be bulk billed for everyone.
• Vaccinations (COVID-19 and childhood vaccinations) will continue to be bulk billed.
• Influenza vaccines will be bulk billed for anyone that fits into one of the following criteria:
  • People aged 65 years and over
  • Pregnant women
  • Children aged between six months to less than five years
  • Aboriginal and Torres Strait Islander people
  • People with certain medical conditions.

Appointments related to the Pharmacotherapy program will also be bulk billed. However, if you are a Pharmacotherapy client who has GP appointments for general healthcare, these appointments may be charged if you are not in one of our bulk billing cohorts.

You will only be charged for the initial GP consult.

If you miss a GP appointment, or cancel within two hours, you will be charged a $20 fee.
If you miss a Paediatric appointment, or cancel within six hours, you will be charged a $50 fee.

If you have an outstanding fee, you may not be permitted to book another appointments until the fee is paid.

Please let us know as soon as you can if you need to cancel your appointment, so that we can offer the appointment to someone who is waiting.