Medical Services

We give priority to appointments and people needing urgent medical attention. We welcome walk-in patients, but you may have to wait, depending on doctor availability. We suggest you contact us before arriving to ensure you get an appointment time that suits you. We do not take medical emergencies. In the event of an emergency, please call an ambulance on 000.

We understand that sometimes you may not be able to attend your appointment. Please let us know as early as possible to avoid non-attendance fees. Failure to attend an appointment will incur a $20 fee.

Please ring and cancel two hours prior to your appointment to avoid this fee.

Please let us know if any of your personal details like your email, phone number, address etc. have changed. Your medical record is confidential. There are policies and procedures in place to maintain the security of your health information. This information is only available to authorised members of staff. You can get access to your health record by completing our online Access to Health records form.

If needed, a home visit can be arranged during business hours, if you live within 5km of the clinic. Please speak to your Doctor at your next appointment to confirm if this is possible.

Getting the results of investigations or tests that your Doctor has asked for usually means you will need a review appointment. It is best to arrange the appointment at least two to three days after your test unless we tell you otherwise.

For all urgent results, you will be contacted by the Practice Nurse or Doctor and must book yourself in for an appointment with the Doctor for further discussion. For abnormal results, you will be notified via HotDoc.

It is your responsibility to book a follow-up appointment to get your results.

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It is important that you are reviewed by a doctor prior to getting a script to reassess your progress and confirm if you can continue on that medication and dose. Therefore, if you are on your last repeat, please make an appointment so you do not run out of it. Scripts will not be written without a review appointment, except in exceptional circumstances.

Medicare does not allow referrals to be backdated, so check with your specialist if your referral is still valid before your appointment. If it is outdated and you want to obtain the higher rebate for your specialist visit, please make an appointment with your doctor before seeing the specialists.

A fee of $10 may be charged for scripts and referrals if provided without an appointment.

If you want to speak with your doctor, you may leave a message with our reception staff and they will give the message to the doctor. The doctor will return your call when possible. If the call is regarding a medical condition or a question about scripts or medication, it may be best to make an appointment to see a doctor.

No health information that can identify you will be sent externally by general email. Email may be used in the following circumstances:

• Where you and/or a service requests AND;
• You have been informed of the risks of sending information by email (i.e. email is not a secure means of sending information and may be intercepted or altered by another person) AND;
• With this knowledge, you have consented to sending your information via email.

Any emails from us sending health information must contain the following disclaimer:

Disclaimer:

This email, including any attachments, is only for the intended addressee. It is subject to copyright, confidential, and may be the subject of legal or other privilege, none of which is waived or lost by reason of this transmission. If the receiver is not the intended addressee, please accept our apologies, notify us by return email, delete all copies of this email, including any attachments, and perform no other act on the email. Unfortunately, we cannot warrant that the email has not been altered or corrupted during transmission. Generally information which passes over the internet is not secure. The confidentiality or security of any personal information using email cannot be guaranteed. Any personal information in this email must be handled in accordance with the Health Records Act 2001 (Vic) and the Privacy Act 1988 (Cth).

We wants to be make sure you are healthy and prevent any health concerns. So we have a system for registering patients for recall or review appointments. We also participate in National and State reminder systems that ensure you get the ongoing healthcare monitoring you need. Please advise staff if you do not want to participate in these programs.

We respect your privacy. Your medical record is a confidential document and this information is only available to authorised staff members. A copy of our Privacy Policy can be found here.

Further information about privacy legislation can be found online here or by phoning 1300 363 992.