We are committed to providing the highest quality care.
Your Community Health is committed to the principles and concepts of Continuous Quality Improvement (CQI). These principles are embodied in all areas of the organisation and ensure high-quality service delivery for our communities.
Quality Account and Annual Reports
Each year we publish a Quality Account and Annual Report about our services and efforts to ensure that we are meeting the highest standards of health care provision.
Accreditation is an important way that we can demonstrate that our services are meeting the highest standards.
Your Community Health has achieved accreditation for the following:
Quality Improvement Council standards: The Quality Improvement and Community Services Accreditation (QICSA) Standards are the overarching accreditation standards for the whole organisation. Your Community Health received accreditation against these standards in October 2016.
National Safety and Quality Health Service Standards (NSQHS) – Dental: Our Oral Health Program received accreditation against the NSQHS Standards in October 2016.
Diagnostic Imaging Accreditation Scheme: The Oral Health Program was accredited against the DIAS Standards, enabling us to provide Orthopantomogram (OPG) services.
Medical Practice Accreditation: Our Medical Practice was re-accredited against the Royal Australian College of General Practitioners (RACGP) standards 3rd edition in 2017.
Community Care Common Standards: Your Community Health was accredited against the Community Care Common Standards (CCCS) in 2015. We are awaiting review against the new Home Care Common Standards by the Australian Aged Care Quality Agency (AACQA) this year.
Human Services Standards: Your Community Health is in the process of registering under the Victorian Disability Act 2006 and working towards accreditation against the Human Services Standards.
Child Safe Standards: Your Community Health works to comply with the Child Safe Standards and in so doing provide a healthcare environment that is both safe and empowering for children.
Policies and procedures
Our high quality services are supported by a range of policies and procedures that staff and volunteers must adhere to. We can discuss any specific policies with you on request.
Whistleblower policy: We are committed to ensuring that if you suspect an employee of misconduct that you can report the matter safely and securely. Read our whistleblower policy to find out more.